When will my order ship?

Normally you can expect your new nail products to ship within 2-4 business days (M-F not including weekends and holidays).  However, on occasion, we are launching new collections that people want to get their hands on! So shipping could take just a tad longer. Don’t worry, we got your back, as soon as your order ships you will receive an email confirmation along with a tracking number.

What is your shipping range? How much does shipping cost?

We will ship almost everywhere in the world. Some countries are excluded, require a business or a tax ID to ship to; we will contact you if there are any of these issues with your shipment. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out.

Do you ship to P.O. Boxes or APO addresses?

unfortunately, we cannot deliver to P.O. Boxes. If you are unable to provide any other physical address for us to ship to, give us a call and we will try to make special arrangements for you. Also, we are unable to ship to any APO or FPO addresses.

My order shipped, when will it arrive?

Orders standard shipping can take 15-35 business days. Please note you will, in turn, accept full responsibility for the package.

What payment methods do you take?

We currently accept Visa, MasterCard, JCB, and PayPal. 

What is your return policy?

We cherish all of our customers and pride ourselves on keeping the positive vibes flowing. We will happily replace products damaged during shipping if you contact us know within 15 days of delivery. As a result of safety and cleanliness standards, we are unable to offer any refunds, returns or exchanges for any other reasons. We’re pretty sure you will thoroughly enjoy our products anyway. Shipping and handling charges are not refundable.

How can I change my order?

E-mail us at customerservice@tomicca.com 

Do we carry sample sizes?

We are so sure you will love our products that we do not carry sample sizes. However, customers are always welcome to purchase individual colors on the TOMICCA website. You won’t be disappointed. 

Dip Powder FAQs

Why are the nails not shiny?

It’s very important to follow each step carefully or the final result will come out looking more matte than shiny. After washes hands, add another coat of Activator then two layers of Dip Top. It’s very important that the first layer of Dip Top is allowed to completely dry before the second layer.

Why are the nails start chipping in a short time?

If your nails start chipping in a short time, please apply more layers of base/top coat.

Is this acrylic or a gel?

Our dip powders do have a small percentage of acrylates, which is the main ingredient in acrylic powders. However, our powders have added vitamins and calcium and are much finer than traditional acrylic. You also use a series of glazes rather than monomer for the application. The reason it’s in such high demand is that you get the acrylic look but without the damage to the nail or the heavy feel.

How many sets can be done from each bottle of dip powder?

There are 5-15 sets, depending on the length of the nail and how much product is being used. 

How do I apply dip powder?

You can find our Dip Powder tutorials at www.tomicca.com/pages/how-to-do-color-dip-powder, check it out!

What is Clear Powder?

Our magic formula creates a protective barrier that contributes to smoothing and shaping while achieving perfect nail color.

What should I do if my bottle can’t open after I use it once?

If the bottle is stuck, we recommend the following two methods: 1. Let the bottle soak in hot water for minutes, then it will be easier to open. 2. After using the top/base coat, wipe off the liquid remaining in the bottle mouth. If the method does not work, give us a chance to make up. Please provide the order number and email to customerservice@tomicca.com

What should I do if my brush is stuck together?

If your brush is stuck together, we recommend the following two methods: 1. Put the brush in the topcoat bottle for 24 hours and close the lid. Or 2. Soak in hot water until it becomes normal. If the method does not work, give us a chance to make up. Please provide the order number and email to customerservice@tomicca.com